Awra

Awra policies

Privacy Policy

Awra — RH1 VN Company Limited

Effective: 01/01/2025

1. Our Commitment to Privacy

RH1 VN Company Limited ("RH1 VN", "we", "our", "us") is committed to protecting your personal information in accordance with Vietnamese law, including the Personal Data Protection Law 2025 and related implementing regulations. We collect only what is necessary and always handle your data with respect, transparency, and accountability.

2. Information We Collect

  • Identity information: full name, date of birth, gender, nationality.
  • Contact information: phone number, email address.
  • Booking information: session date and time, number of guests, ticket type, order reference.
  • Feedback and reviews: opinions you share about your Awra experience.
  • Website usage data: IP address, browser type, pages visited, access times.
  • Cookies and similar tracking technologies (see Section 9 – Cookie Policy).
  • Payment transactions are processed through secure third-party payment gateways; we do not store your full credit/debit card details.

3. How We Use Your Information

  • Confirm and manage bookings; deliver e-tickets and session reminders.
  • Provide customer support and handle inquiries and complaints.
  • Improve service quality and personalize the visitor experience.
  • Send promotions and new event information — only where you have opted in.
  • Conduct anonymized data analysis for product research and development.
  • Fulfil legal obligations and respond to requests from competent authorities.
  • Prevent fraud, abuse, and protect system security.

4. How We Share Your Information

RH1 VN Company Limited does not sell, rent, or share your personal information with third parties for commercial purposes. Information is shared only in the following limited cases:

  • Authorized operational and technology partners (payment gateways, ticketing system providers, email services) — only to the extent necessary, with equivalent confidentiality obligations.
  • Partner ticketing channels (Klook, Traveloka, Ticketbox, etc.) under dedicated data sharing agreements.
  • When required by law enforcement or a court of competent jurisdiction under Vietnamese law.
  • In the event of a merger, acquisition, or corporate restructuring — with prior notice to customers.
  • In the event of legally mandated disclosure, we will notify you within 1 business day of receiving the order (unless prohibited by law).

5. Data Retention

  • Booking and transaction data: minimum 5 years per accounting and tax regulations.
  • Marketing data (email subscriptions): until you unsubscribe or request deletion.
  • Anonymized analytics data: indefinitely (cannot be linked to an individual).
  • After the retention period, data will be securely deleted or anonymized.

6. Your Rights

To exercise these rights, please contact: Email: info@rockhillasia.com | Phone: [Số điện thoại]. We will respond within 10 business days of receiving a valid request.

  • Right of access: request to see the personal information we hold about you.
  • Right of rectification: request correction of inaccurate or incomplete information.
  • Right of erasure ("right to be forgotten"): request deletion of your personal data from our systems.
  • Right to restriction of processing: request that we pause processing in certain circumstances.
  • Right to object: opt out of processing for direct marketing purposes.
  • Right to data portability: receive a copy of your data in a machine-readable format.

7. Data Security

However, no method of transmission over the Internet is completely secure. In the event of a security incident affecting your data, we will notify you in accordance with applicable law.

  • SSL/TLS encrypted connections (HTTPS) on our website.
  • Internal access controls based on least-privilege principles.
  • Sensitive data encrypted at rest.
  • Regular security reviews and assessments.

8. International Data Transfers

In some cases, your data may be stored or processed on infrastructure located outside Vietnam (e.g., cloud services). In such cases, we ensure equivalent protective measures are applied in accordance with Vietnamese law.

9. Cookie Policy

The website awra.world uses cookies and similar tracking technologies to improve the user experience. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

10. Data Controller Information

  • RH1 VN Company Limited
  • Website: awra.world
  • Email: info@rockhillasia.com
  • Phone: [Số điện thoại]
  • Address: 215B3 Nguyễn Văn Hưởng, Phường An Khánh, Thành phố Hồ Chí Minh, Việt Nam / 215B3 Nguyen Van Huong, An Khanh Ward, Ho Chi Minh City, Vietnam